Frequently Asked Questions
What are the entrance requirements at Napoleon Gambling Lounges?
You must be at least 21 years of age. On your first visit you must present a valid ID. Next, a photo is taken for registration and your signature will be required to confirm your identity. Then you will receive a players badge that gives you access to the gambling lounge. On all subsequent visits, it will suffice to show your ID.
What about privacy?
The information you provide will be kept for verification only. This information will not be disclosed or used for marketing purposes.
How can I pay to play?
You can play with euro’s as well as a debit card. For your comfort each gambling lounge has ‘bill-acceptors’. These machines allow you to insert banknotes or debit cards in order to immediately transfer a certain amount of money onto your game card thus avoiding a trip to the cashier.
I do not have enough money on me, or on my debit card, can the Gambling Lounge provide me with credit?
We do not allow any form of credit. Credit cards (VISA, MasterCard, American Express) are not accepted.
Can I have an alcoholic beverage at the Gambling Lounge?
The sale and consumption of alcoholic beverages in a gambling lounge is prohibited by law.
Which games can I find at the Gambling Lounge?
You can count on us for card, dice and roulette games on different devices. Most of our devices are equipped with some interesting bonus rounds to make the game even more exciting.
I won, how do I get my money?
Winnings are paid out promptly and with a smile, and moreover completely tax free!
I have no clue as to how the device works, can I get some help?
Our devices are always equipped with a help button that will explain the game procedure. In addition, our staff is always on hand to answer your questions or solve your problems.
I have a complaint, who can I contact?
You cay always contact one of our staff members or the Napoleon Games customer service: 078/077.013